Privacy Policy

Last updated: 22 August 2026.

At Cinnahi, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your personal data when you visit cinnahi.com, place an order, contact us or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Cinnahi is an online fashion retailer operating through cinnahi.com and serving customers in the United Kingdom.

For questions about this Privacy Policy or the way we handle your personal information, please contact us at:

Email: cinnahi.business@gmail.com.

2. Information We Collect

Depending on how you interact with Cinnahi, we may collect information including:

Your name
Email address
Telephone number
Billing and delivery addresses
Order and purchase information
Payment and transaction information
Communications you send to us
IP address
Browser and device information
Website activity and interactions
Cookie and analytics information
Marketing preferences and consent choices

Payment card information may be processed directly by our payment service providers. Cinnahi does not necessarily receive or store your complete payment card details.

3. How We Collect Your Information

We may collect personal information when you:

Place or attempt to place an order
Complete a form on our website
Contact us
Subscribe to marketing communications
Create or use an account, where available
Browse or interact with our website

Certain technical information may also be collected automatically through cookies and similar technologies.

4. How We Use Your Information

We may use your personal information to:

Process, fulfil and deliver your orders
Process payments and refunds
Provide customer support
Communicate with you about your orders
Respond to enquiries and requests
Prevent fraud, misuse and security incidents
Maintain and improve our website and services
Understand how visitors use our website
Measure the effectiveness of advertising and marketing
Send marketing communications where permitted
Comply with applicable legal, regulatory, tax and accounting obligations

5. Our Lawful Bases for Processing

Under applicable UK data protection law, we process personal information only where we have an appropriate lawful basis.

Depending on the circumstances, this may include:

Contract — where processing is necessary to provide products or services you have requested, including processing and fulfilling your order.

Legal obligation — where we need to process information to comply with applicable legal, tax, accounting or regulatory requirements.

Legitimate interests — where processing is reasonably necessary for our business interests, such as protecting our website, preventing fraud, improving our services and understanding how customers use our website, provided those interests are not overridden by your rights.

Consent — where you have given us permission to process your information for a particular purpose, such as certain marketing activities or the use of non-essential cookies. Where we rely on consent, you may withdraw it at any time.

6. Payments

Payments made through our website are processed using third-party payment providers.

These providers may collect and process information necessary to complete your transaction, prevent fraud and comply with their legal obligations.

Their processing of your personal information is also governed by their respective privacy policies.

7. How We Share Your Information

We may share personal information with trusted service providers where necessary to operate our business and provide our services.

These may include:

Website hosting and e-commerce platform providers
Payment processors
Order fulfilment and supplier partners
Delivery and logistics providers
Analytics providers
Advertising and marketing platforms
Customer service and communication providers
Professional advisers and service providers
Government, regulatory or law-enforcement authorities where required by law

We only share information where necessary for legitimate business purposes, to provide our services, or where required by law.

We do not sell your personal information in the ordinary meaning of selling personal data for money.

8. Wix

Our website is hosted using the Wix platform.

Wix provides the online platform that enables us to offer our products and services. Information submitted through the website may therefore be processed or stored through Wix and its infrastructure in accordance with applicable data protection requirements and Wix's own privacy practices.

9. Cookies and Similar Technologies

Cinnahi uses cookies and similar technologies to operate the website, remember preferences, understand website usage and, where permitted, support analytics and advertising.

Cookies may include:

Essential cookies, which are necessary for the website to function properly
Functional cookies, which support website features and preferences
Analytics cookies, which help us understand how visitors interact with the website
Advertising and marketing cookies, which may be used to measure campaigns and deliver more relevant advertising

Where required, non-essential cookies will only be used after you have provided the appropriate consent.

You can manage your choices through the cookie consent tools available on our website and through your browser settings.

10. Analytics and Advertising

We may use third-party analytics and advertising technologies to understand website performance, measure advertising campaigns and improve our services.

These services may collect information about your device, browser and interactions with our website through cookies, pixels or similar technologies.

Where consent is legally required for these technologies, they will only be activated in accordance with your consent choices.

11. International Data Transfers

Some of the companies and service providers we work with may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that the information receives a level of protection consistent with applicable UK data protection requirements. This may include relying on recognised adequacy arrangements or appropriate contractual safeguards where required.

12. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining appropriate business and transaction records, resolving disputes and meeting legal, tax, accounting and regulatory obligations.

The appropriate retention period depends on the type of information, why it was collected and any applicable legal requirements.

When personal information is no longer required, we will delete, anonymise or otherwise securely dispose of it where appropriate.

13. Your Privacy Rights

Depending on applicable law and your circumstances, you may have rights relating to your personal information, including the right to:

Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion of your personal information in certain circumstances
Request restriction of processing
Object to certain types of processing
Request the transfer of certain information
Withdraw consent where processing is based on consent

These rights are subject to certain legal conditions and exceptions.

To exercise your rights, contact us at [CONTACT EMAIL].

We may need to verify your identity before completing certain requests.

14. Marketing Communications

Where you have subscribed to marketing communications, you may unsubscribe at any time by using the unsubscribe option included in our emails or by contacting us.

Withdrawing from marketing communications will not prevent us from sending essential service messages relating to an order or transaction.

15. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

16. Children's Privacy

Our website and products are intended for a general adult retail audience and are not directed at children.

We do not knowingly seek to collect personal information from children for marketing purposes.

17. Complaints

If you have concerns about how we use your personal information, we encourage you to contact us first so that we can investigate the matter.

You may also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology or legal requirements.

When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this Privacy Policy periodically.

19. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights or have concerns about how your personal information is handled, please contact:

Cinnahi
Email: cinnahi.business@gmail.com.