Return & Refund Policy

At Cinnahi, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must:

• Be unused and unworn

• Be in its original condition

• Include all original tags and packaging

• Be accompanied by proof of purchase

To start a return, please contact us at cinnahi.business@gmail.com.

Returns sent without prior approval may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item arrives damaged

• The item arrives defective

• The wrong item was received

We recommend using a tracked shipping service when returning items.

Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Personalised or custom-made products

• Items marked as final sale

• Items that have been used, washed, or damaged after delivery

Damaged, Defective or Incorrect Items

Please inspect your order upon arrival.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and provide:

• Your order number

• A description of the issue

• Clear photos showing the problem

We will review the situation and work to resolve it as quickly as possible.

Refunds

Once your return has been received and inspected, we will notify you regarding the approval of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, we recommend returning the original item (if eligible) and placing a new order.

Order Cancellations

Orders may be cancelled within 12 hours of purchase.

Once an order has entered processing or has been shipped, cancellation may no longer be possible.